Should I Cancel Supplemental Insurance for NYC In-Laws Now on Medicaid? Getting Unexpected Bills

My in-laws in NYC recently got approved for Medicaid after multiple applications. They previously had Medicare with supplemental insurance, but now they're being charged co-pays and receiving bills at doctor visits, which is causing them financial stress and anxiety. I believe their Social Security checks increased when Medicaid was approved, suggesting they're no longer paying for supplemental insurance.

Questions:

  1. Should I cancel their supplemental insurance since they now have Medicaid?
  2. Why are they still being charged co-pays and receiving bills if they have Medicaid coverage?
  3. What steps should I take to ensure their medical visits are properly covered and they're not paying out-of-pocket?

Key details: They're non-English speakers living in NYC with a $10,000 annual budget deficit, so minimizing medical costs is crucial.

Resolved:
The key I needed was understanding where they stood with their Medicare coverage. Once that was established, I was able to call their current provider and move my mother-in-law over to a Dual Eligible Special Needs Plan. Thanks to all who chimed in! It really helped navigate the system.

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