By skyforbes 6 months ago I took my daughter to pick up a prescription and the pharmacist informed me that my daughter no longer had Molina Medicaid. They billed straight Medicaid and it went through. I called Molina and they have no idea why she was taken off it. I had them check my son and he was still on it. I called MDHHS and they informed me she was taken off of the program in May of 2020, but there's been no notice or contact about it. I have called multiple times now to find out why this happened and the only consensus, after they disappear for 5 minutes, is that she's on a managed healthcare plan already (CHAMPVA) and no longer qualifies. I then inform them that CHAMPVA is not a managed health care plan (I called CHAMPVA and confirmed), but they don't know how to fix it or just leave it as "this is the way it is." I have also tried calling the local MDHHS office, but all I get is a voicemail. When I go on the MIBRIDGES website it shows Molina for myself and my son, but my daughter's plan says "ERROR" and has said that for the last 6 months.
I hope this all made sense. Any advice/tips/phone numbers would be appreciated. I've tried google, MDHHS phone, my caseworker's phone number for my local office, and Molina. I did also call during the insurance plan selection thing and they said they couldn't do anything.