IL ABE Manage My Case, healthcare coverage not showing up?

Hello all, hope everyone is having a great day. I had a question regarding the ABE Manage My Case portal; so when I login to Manage my Case and click on "Healthcare Coverage Program Details" it now says:

"We are sorry – we do not have any benefit information to show you at this time. If you have questions about your benefits, please contact the local agency where you applied"

This is odd because I literally just received a letter stating that my medical benefits were automatically renewed and I'd be receiving a new medical card before December 01, 2025.

Has anyone experienced this? I literally logged in yesterday and was able to see my medical coverage information, no idea what happened.

Also I called the 855-828-4995 phone number to verify eligibility and it said that I was still covered by medical, so is this an issue with the IL ABE portal or something?

Thanks so much in advance.

P.S. I am also receiving SNAP and I can click on that and it will show me my SNAP information clearly.

Any and all advice are absolutely greatly appreciated and I am looking forward to your responses. Again, thank you all very much in advance.

Main thing I was worried about was my Adult ACA coverage which I've had since 2013 – was somehow canceled or something and my coverage literally changed overnight.

Leave a Reply