Customer Experience Office Manager

Job title: Customer Experience Office Manager

Company: Floor Coverings International – JDR

Job description: Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

Customer Experience Office Manager – Flooring & Home Improvement
Location: 3950 Long Beach Rd, Island Park NY 11558
Employment Type: Full-Time with PTO
Salary Range: $45,000-$55,000 + bonus opportunitiesReady to Build Something Awesome?This isn’t just another desk job — it’s a front-row seat to helping grow the Floor Coverings International brand from the ground up in our hometown market.We’re a family-owned, fast-growing flooring and home improvement company looking for a savvy, high-energy Cusomer Experience Office Manager to join us on the journey. You’ll wear multiple hats — from local marketing and event planning to running our daily operations — and your ideas will shape how we grow.If you’re an organized go-getter who’s equal parts creative and customer-focused, this could be your dream job.What We’re Looking For

• 2+ years in office admin, customer service (flooring or home services is a big plus).
• Comfortable being independent — you take initiative, stay on top of tasks, and keep things moving.
• A natural storyteller with a love for social media. Bonus: you dabble in content creation or editing.
• Tech-literate and willing to learn — especially with platforms like Salesforce, Quickbooks, Excel, Social Media, phone and payments systems.
• Organized, resourceful, and able to manage multiple balls in the air (without dropping any).
• A people-person — because creating great customer experiences is just who you are.
• Open to attending occasional weekend or after-hours events.
• Forklift experience would be nice, but not necessary.

What You’ll Do — A Little Bit of Everything, and That’s the Fun PartOperations & Office Management

• Be the welcoming voice of our company — answer calls, work with vendors, manage deliveries.
• Stay on top of the phone system so every call is answered and responded to.
• Turn website and phone leads into scheduled appointments.
• Order flooring & materials, manage logistics, and enter invoices into QuickBooks.
• Help set up vendor/installer accounts, and support project scheduling.
• Keep us organized in Salesforce and QuickBooks — from lead to close.
• Ensure every customer experience ends on a high note — follow-ups, thank-you notes, and yes… review requests.

Marketing & Community Engagement

• Post fresh, engaging content on social (FB, Insta, LinkedIn, etc) that tells our story and highlights our work.
• Plan and host local events — home shows, farmers markets, vendor events
• Coordinate with digital marketing partners to ensure we’re hitting the mark online and maximizing our return on ad spend — SEO, ads, web presence.
• Set up meet and greets for the Business Manager to build real relationships with realtors, property managers, contractors, and community organizations.

Why You’ll Love Working With Us

• This is your chance to grow with a growing company — and help shape what it becomes.
• We’re family-owned and people-first — we care about craftsmanship, community, and culture.
• Your voice will be heard — we welcome ideas, not just task-doers.
• No two days are the same — and we mean that in the best way.
• Competitive pay, performance bonuses, and lots of room to grow your role over time.

Chris – Floor Coverings International, Island Park, NYChris is the newest Floor Coverings International owner in Island Park, NY, bringing a wealth of knowledge and experience to the business. Passionate about delivering exceptional service, Chris is excited to grow his business alongside his son, Andrew. Together, they look forward to providing a stellar flooring experience to their local community—one built on quality, care, and personal attention. With a strong commitment to excellence, Chris is eager to make Floor Coverings International a trusted name in Island Park and the surrounding areas.With his deep roots in the community, love for people, and dedication to excellence, Chris is excited to bring a fresh and personal approach to flooring solutions in the Greater Island Park area.If you’re a proactive and organized professional with a passion for delivering exceptional service and contributing to a growing business, we want to hear from you! Apply today to become a key member of our Floor Coverings International family in the Island Park, NY area.

Expected salary: $45000 – 55000 per year

Location: Island Park, NY

Job date: Thu, 06 Nov 2025 08:05:37 GMT

Apply for the job now!