How a RAG Chatbot Revolutionized HR Support for a Leading US Delivery Company

Managing policy-related queries for a vast fleet across multiple states can be chaotic and time-consuming, especially when HR teams are drowning in redundant questions and employees struggle with outdated SOPs. A leading tech-enabled delivery company in the USA faced exactly this challenge—spending hours hunting down answers to even simple questions like penalty rules or mileage claims.

Technostacks stepped in with a custom Retrieval-Augmented Generation (RAG) chatbot solution that transformed their scattered, unstructured knowledge base—over 500 SOPs, policies, and manuals—into a secure, searchable knowledge hub. Powered by OpenAI and Amazon Bedrock integrations, the chatbot delivers contextual, accurate answers instantly, reducing HR workload by 75%, cutting query times from hours to seconds, and greatly boosting employee satisfaction.

No new apps, no extra headcount; employees get instant help right within their existing tools. Consistency, compliance, and accuracy are ensured with sensitive data secured and a feedback loop for continuous improvements. This smart knowledge layer not only unburdens HR but also opens doors for expansion into other departments.

Want to see how a RAG chatbot can streamline your company’s operations and elevate employee experience? Reach out to Technostacks for a chat about building your own intelligent knowledge assistant—zero extra headcount, all strategic gains.

Visit the full case study here: https://technostacks.com/our-work/logistics-rag-chatbot-instant-hrs/