AI and SMBs: A New Era of Opportunity — Download SMB Group’s Free eBook Today

Small and medium businesses (SMBs) are at a pivotal moment. Artificial Intelligence (AI) is no longer reserved for tech giants or futuristic scenarios-it’s here, and it’s reshaping how SMBs operate, compete, and grow.

To help SMBs, vendors, and partners understand this fast-changing landscape, SMB Group has released a new, free eBook: “The Impact of AI on SMBs: 2025 Trends, Challenges, and Opportunities.” Sponsored by Workday, the eBook is packed with timely research and actionable insights based on a comprehensive June 2025 survey of SMB leaders across industries and company sizes.

Whether your company is already experimenting with AI, just beginning the journey, or still on the sidelines, this report will give you a grounded understanding of what’s happening now — and what’s next.

What’s Inside the Ebook

This 18-page eBook explores how SMBs are adopting AI, what’s working, what’s not, and where the biggest opportunities and risks lie. Key topics include:

• Current and planned AI adoption levels by company size
• Benefits and challenges SMBs associate with AI
• Gaps in AI knowledge, skills, and trust
• AI readiness and review processes
• Attitudes toward agentic AI, the next frontier of automation

You’ll find both high-level trends and deep dives into what different-sized businesses are experiencing. And you’ll gain practical takeaways you can apply in your own organization-or use to better serve SMB clients.

Compelling Data Points from the Study

The eBook highlights dozens of critical findings. Here are a few that stood out:

• AI Adoption is Gaining Momentum: 82% of SMBs are already using or planning to use AI-yet 18% remain on the sidelines, mostly among the smallest firms (under 20 employees).
• Trust in AI is Moderate-But Improving: 52% of SMBs report “moderate” trust in AI-generated outputs. Trust levels rise with company size and are strongest in tech-forward sectors like IT and financial services.
• Agentic AI Is the Future-But Not Well Understood: Only 30% of SMB respondents say they’re very familiar with agentic AI (AI that can reason, plan, and act autonomously)-highlighting a major opportunity for education and enablement.

This report makes it clear that AI is becoming a must-have-not a nice-to-have-for SMBs looking to thrive in an increasingly fast-paced, data-driven economy.

Download the eBook

Whether you’re an SMB leader looking to shape your AI strategy or a vendor seeking to support your SMB customers more effectively, this eBook provides the insights you need to move forward with clarity and confidence. Get your free copy of “The Impact of AI on SMBs: 2025 Trends, Challenges, and Opportunities” and discover what SMB leaders are thinking-and doing-about AI today.

👉 Download the Ebook Now

About the Research Sponsor

This eBook was sponsored by Workday, the AI platform for managing people, money, and agents. With AI built into its core, Workday helps organizations-from fast-growing SMBs to more than 60% of the Fortune 500-supercharge their workforce and operations.

© SMB Group 2025

Originally published at http://lauriemccabe.com on July 31, 2025.