Job title: Content Strategist
Company: Solve IT Strategies
Job description: Role OverviewAs a CTR Content Strategist, you will support company full Help Center rewrite—transforming all customer-facing content into accurate, concise, and structured formats within Contentful. You’ll partner with Product Managers, Legal, and CX Programs to ensure content is factually correct, compliant, and optimized for both human and machine readability.
This 4-month contract role is ideal for content strategists who thrive in fast-paced, high-volume environments and can balance quality, efficiency, and operational rigor.What You’ll Be Doing? Rewrite and structure content: Rewrite existing Help Center articles using standardized templates that improve clarity, accuracy, and consistency across the site.? Apply taxonomy and metadata: Implement structured fields in Contentful to enhance discoverability, machine readability, and chatbot performance.? Verify and approve accuracy: Partner with Product Managers and CX Programs to validate product details and ensure content accuracy; flag articles requiring Legal review.? Maintain governance and quality: Apply editorial and style standards, perform peer reviews within strategist pods, and ensure all content adheres to Coinbase’s tone and format.? Deliver at scale: Work within aggressive production timelines—targeting ~20 articles per week—while maintaining accuracy, compliance, and consistency.? Optimize for AI enablement: Ensure all content is structured and tagged to support chatbot, automation, and future AI-driven experiences.? Contribute to repeatable systems: Document process improvements, refine templates, and help evolve scalable, standardized workflows.What We Look For? Proven experience: 3+ years in content strategy, writing, or editing—preferably with Help Centers, support content, or structured documentation. Contentful experience is required.? Strong writing and analytical skills: Ability to simplify complex topics into clear, accurate, customer-friendly explanations while maintaining editorial precision.? Operational discipline: Demonstrated success managing multiple deliverables simultaneously in a production-driven environment.? Cross-functional collaboration: Experienced working directly with Product, Legal, and CX partners to verify information and drive alignment.? AI and structured content understanding: Familiarity with structured content models, metadata, and how these support automation and chatbot enablement.? Adaptability and ownership: Self-directed, organized, and comfortable operating in a fast-moving, evolving environment with shifting priorities.Nice to Have? Experience in tech, crypto, or financial services? Familiarity with Smartling, Jira, Asana, or Google Workspace? Understanding of localization workflows or multilingual content operations? Experience contributing to structured content frameworks or content audits
Expected salary:
Location: USA
Job date: Sat, 11 Oct 2025 22:12:19 GMT
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