2. Be a leader and set boundaries.
Remember, you are the boss and they are the client. Sometimes a client might think they want to be the boss of the project but they are really paying YOU to lead them to an end result through your service. Let that encourage you to be their leader!
Setting boundaries from the beginning is really important so you don’t end up in a bad situation. BUT even once something starts to feel difficult, you can step up and be a leader NOW, even if you weren’t doing this previously. You can still set boundaries later on if you start to have issues.
I sometimes have people tell me “Ugh! My client won’t stop texting me.” When I ask questions like, “Did you ever text them first? Did you tell them not to text you?” The answer is typically that they did not set these boundaries, to begin with. You are the leader of the project. If you start texting your clients, they will see that as the form of communication you prefer to use. If you don’t tell them how you’ll be communicating, but they personally prefer texting, then you can expect them to text you when they have a question. You have to set the boundary and expectations.
Many difficult situations with clients start with not setting boundaries. This doesn’t mean that you can’t still establish boundaries after the fact. You can start right now!
Here’s an example, let’s say your client is texting you at all hours of the day and night with questions. You don’t want to be texted. You want your communication to be on a different platform, here’s what you could say:
“Hey! Thank you for letting me know this! Quick question for you… I’d like to switch our communication from texting to emailing. Would that work for you? I think that by emailing instead of texting, I’ll be able to keep our project more organized and will be able to consistently respond during my normal business hours. I should have told you this when we started the project, so I take full responsibility. Would emailing work for you?”
Usually, with that request, the client isn’t going to be upset. You’re taking ownership of the situation and typically, they’ll respect what you’re asking. Look at your situation. Consider that maybe the client doesn’t realize they are doing anything wrong because you weren’t leading them. Forgive yourself for that, and start leading them now!
I want you to ask yourself right now, ”What new boundary can I set that would help things go smoother in this project?”
