By skyforbes So, here’s the problem. I used my plan’s provider search to see if I could find a chiropractor. Great news, I found one that’s only like 5 minutes from where I live. I called, made an appointment, called my insurance member services before my appointment to double check that I would be covered (they said yes) and went to my appointment. As soon as I handed the dr my insurance card (Aetna BHVA) he asked “Is this medicaid?” I said yes. He then told me that Medicaid will not cover chiropractors. I told him that I found this address using my plan’s provider search. He then told me that those searches aren’t accurate and that Meicaid “says they’ll cover chiropractic, but they don’t actually cover it.” I stood there confused and seething with rage. I made an appointment with this place SPECIFICALLY because I found it on the provider search. The doctor turned me away and refused to treat me. He gave me a “Sorry about that” and I left the office in pain as per usual.
What is the problem here? Am I missing something? Aetna’s provider search lists all kinds of doctors and care services. If they are listed on the website, shouldn’t they be covered? I’m very confused and desperate for help. This was specifically recommended to me by my pain management doctor. She told me to try chiropractic care after she examined me. I have an appointment with her on Monday to review the x-rays she ordered, and I’m going to have to tell her that I tried to make an appointment with a chiropractor, got there, and was turned away because I have Medicaid.
What does Medicaid actually cover? Is the provider search accurate? They say they’ll cover anything that’s medically necessary. My doctor thinks this treatment is medically necessary for me. What am I supposed to do? This had happened to me before where a doctor will recommend treatment, I’ll look into it, then get turned away because I have Medicaid. Any advice helps, thank you.