By skyforbes If anyone has had any difficulty navigating your state’s medicaid website or any government assistance program’s website for that matter, I’ve drafted an email template to send to your states senator’s requesting for better site maintenance and upkeep. This to help ensure everyone who needs help gets the support they need without getting deterred by poor site navigation.
Hello Senator _____
Today I write you in the hopes that you hear my plea for better maintenance of websites designated for government assistance programs. Trying to navigate these sites are often very misleading and inaccessible. Links are broken, interfaces are archaic and not user-friendly, and the numbers listed for support lead you to equally as frustrating and antiquated phone systems. There are very clear signs of outdated or poorly maintained web content and automated call systems here. Please use your voice and influence to advocate for more funding of these services towards efficient site upkeep— i.e funding to hire graphic designers and web developers with the expertise to match the demands. I speak for many when I say the impacts of this issue are mighty. Many are deterred from getting the services and support they need when the sites fail in these ways. Many who depend on access to these programs have intellectual and developmental disabilities or educational/literacy gaps that make navigating these sites difficult, confusing and antagonistic. Not to mention those of us with language barriers. This process needs to be optimized to ensure that as many people as possible get the support they need.
This is a pressing request! I hope this issue is treated with the urgency it requires given the state of public health in the years following the pandemic.
-( sign first and last name)