(NC) How do I get assistance for certain programs?

So on the medicaid website, it says there are several programs for the elderly and disabled or homeless like finding housing or care in adult homes or home health nurses but every time I ask about them (for my mother who fits each description) I'm told "no, they don't do that" or "they don't have any resources available." So how do I actually get the assistance and get help for my mom?

She does currently have medicaid and medicare.

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