Rapido Accident Experience: No Support, No Safety

Last week, I had a very disturbing and concerning experience with a Rapido ride. The driver was driving so rashly that we ended up in an accident. I sustained injuries, my clothes were torn, my phone’s back cracked, and the driver actually abandoned me on the flyover right after the crash.

What makes this even worse is how pathetic the support from Rapido has been. I tried reaching them through chat, and there was absolutely no response. In a real emergency, there was nothing to rely on. No help. No system that actually works. I had to manage everything alone.

After getting home, I emailed Rapido explaining the incident, the lack of support, and the losses I faced. They replied once asking for details, but the moment I shared everything, they completely ghosted me. No accountability at all.

It’s honestly very alarming that people use Rapido daily, yet in a serious situation like this, there’s no proper emergency support and no responsibility from their side.

At this point, I don’t know what else to do. What should be my next step? Who should I reach out to?