“request is not allowed” need help

So I got this message and have no idea how to fix it—I turned of my phone hotshop, I reboot my phone, nothing worked.
Someone said to remove the cache of gpt—but does that erase my personal things like memories etc? I really dont want that to happen😔
Thank you for the help guys.

//EDIT

I cleared the chache—it didnt help🥺