Same Usage Policy Violation warning sent after they said it was a mistake

I'm in this situation where I got an email for a "Usage Policy Violation & Deactivation Warning" on 6th of November.

After appealing OpenAI replied that it was sent wrongfully, their mistake.

On 10th of November I get the same warning email with the same ID, so it's not related to something new.

I appeal again saying "I guess your system made a mistake again?" but I received a reply that they uphold the decision to issue me a warning.

What's the sense in that?

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