By skyforbes Job title: Technical Lead – AWS Backend Developer (Amazon Connect)
Company: The Giant Bullseye
Job description: Role Summary:
We are seeking a highly skilled Technical Lead to drive the design, development, and optimization of AWS-based contact center and backend solutions. This role will focus on Amazon Connect and related AWS services, serving as a hands-on leader responsible for architecture, integrations, and technical excellence across customer engagement platforms.Key Responsibilities:
Architecture & Design
- Define and own the technical roadmap for Amazon Connect and related systems.
- Architect scalable, secure, and resilient cloud-based contact center solutions.
- Lead modernization and migration from legacy telephony platforms to Amazon Connect.
- Oversee and guide a scrum team of developers through project delivery.
Development & Integration
- Design and build IVR/contact flows, Lex bots, routing logic, and voice/chat automation.
- Integrate Amazon Connect with Salesforce, ServiceNow, and other enterprise systems.
- Develop event-driven applications using AWS Lambda, API Gateway, DynamoDB, EventBridge, and Kinesis.
- Implement AI-powered automation using Amazon Bedrock, OpenAI, or LangChain.
- Train and mentor engineers transitioning into Amazon Connect development.
Operations & Support
- Oversee production stability, incident response, and performance tuning.
- Conduct root-cause analysis and maintain observability via dashboards and SLIs/SLOs.
- Ensure system reliability and compliance with security and IAM standards.
Leadership & Collaboration
- Lead and mentor cross-functional teams across development, data, and infrastructure.
- Partner with network/security teams to uphold QoS and compliance requirements.
- Provide tools and dashboards for business and operations reporting.
Required Skills & Qualifications:
- 10+ years of experience in telephony, contact center, or AWS backend development.
- 3+ years hands-on experience with Amazon Connect (preferred).
- Strong AWS expertise: Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, and IAM.
- Experience integrating Salesforce Service Cloud Voice or similar CRM systems.
- Familiarity with SIP, RTP, PSTN, QoS, and packet loss mitigation.
- Strong understanding of REST/GraphQL APIs, JWT, OAuth, and SAML.
- Proficiency with Terraform, CloudFormation, Git, and CI/CD tools.
- Excellent communication, leadership, and stakeholder management skills.
Preferred Certifications:
- AWS Certified Solutions Architect or Developer
- Salesforce Service Cloud or Omni-Channel Certification
Expected salary:
Location: New York City, NY
Job date: Sun, 02 Nov 2025 00:09:47 GMT
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