By skyforbes 
This is my personal experience with Business Bench Construction https://maps.app.goo.gl/imhozRGQif9muRVL6 and I’m sharing it purely for awareness — don’t be swayed by glossy social-media marketing. I’ve managed to push the work forward and spent extra money to make the house habitable, but it’s far from the dream home we envisioned. Many homeowners won’t have the time or resources to fix these issues, so please read carefully and think twice before you start building your dream home.
In October 2023, I signed a construction agreement with a firm called Business Bench (Karur) for building my family’s home in Thoothukudi. Like most middle-class families, this wasn’t just another project — it was my parents’ lifelong dream.
My father, a 75-year-old auto driver, and my mother, 65, had waited years for this. I trusted the company’s advertisements, positive social media presence, and professional branding. They presented themselves as a Business Bench Construction that handled Project Monitoring, Quality Verification, and Material Checks (PMC).
But what followed was months of frustration, poor quality, and a complete lack of accountability.
⚠️ What Went Wrong
1️⃣ Misleading Role and Supervision
Business Bench acted more like a consultant or broker, not a true construction company. They designed, assigned an Associate Engineer, and moved to other projects. Once work began, there was no active supervision or site verification as promised. Even their so-called supervision did nothing — they won’t flag problems to you. You’re forced to discover defects yourself, and they simply refuse to take responsibility.
By the time I realised what was really happening, it was already too late to complain. I had no choice but to struggle and push them just to get the house finished — but not in the way I dreamed of.
2️⃣ Material & Execution Defects
During site inspection and later stages, I found several serious issues:
- Wrong TMT bars used — DSRM 500D instead of Ashwaryam 550D (as per agreement).
- Mulai Mattam (foundation alignment) completely off from the basement level.
- Electrical points missing for exhaust fans and exterior lights. And poor cable management.
- Poor tile alignment and colour variation due to welding marks left uncleaned. Which is unrecoverable now and will cost 2–3 lakhs.
- Water leakage in terrace door caused by incorrect door fitting.
- Main door cracked open, and grouting tiles missing in many places.
- Elevation design didn’t match the original drawing they shared.
- Plumbing mishandling damaged the motor, which I had to repair for ₹5,000.
- Even a chandelier light was stolen from the site after they stopped work.
- Main door as per contract it should be teak but given was some other.
3️⃣ Abandonment and Blame
Their Associate Engineer left the project midway without notice. When I approached Business Bench for rectification, they simply said “we are not responsible” and blamed me for trusting the engineer.
Ironically, every payment I made was as per the contract and shared transparently in our official WhatsApp group. Instead of owning up to failed supervision, they shifted blame onto the customer.
Finally, after 3–4 months of continuous struggle and with so many defects still left unresolved, they refused to take any responsibility. Gowthem from Business Bench bluntly told me, ‘We are not responsible for the defects — you have to bring back the engineer who left the project.’ How is that even possible? How can a company that marketed itself as a complete construction solution just walk away from its own commitment?
4️⃣ Customer Support Failure
After the engineer left, Business Bench’s customer support completely failed. Calls went unanswered, and no one visited the site for inspection. The company that once promised “end-to-end construction handling” simply distanced itself from the situation.
To make things worse, Business Bench even posted on Google Maps claiming they had completed my house, showcasing interior photos that were not done by them. It’s completely deceptive and manipulative — using someone’s unfinished home to promote their business.
🧱 Professional Observation from Site Workers
When the painters entered to complete finishing work, they noticed numerous cracks across walls and uneven paint layers because rollers weren’t used — only brushes. They had to repaint the entire house due to the poor earlier workmanship.
Every step exposed more hidden issues that proper quality control or PMC verification should have prevented.
💔 The Human Side of It
Every time I visit the site, the unfinished walls remind me of my parents’ dream fading little by little. It’s not just financial — it’s emotional. What started with excitement turned into exhaustion and regret.
No middle-class family should ever go through this pain — trusting marketing promises and ending up with stress instead of a home.
🧩 What I Learned (And What You Should Know)
If you’re planning to build a home or hire a construction firm, here’s my advice from experience:
✅ 1. Verify their actual role — Are they a builder or just a consultant? Ask clearly.
✅ 2. Demand detailed contracts — Include material brands, timelines, penalty clauses, and defect liability periods.
✅ 3. Track all payments in writing — Never make cash or off-record payments.
✅ 4. Document everything — Keep photos, messages, and proof of every commitment.
✅ 5. Visit the site regularly — Don’t rely only on updates or ads.
✅ 6. Get third-party verification — Hire an independent civil engineer to inspect the site monthly.
✅ 7. Review social media ads carefully — Marketing can be polished, but delivery matters. And don’t ignore 1 star reviews, watch 5 star reviews are deceptive.
🕊️ Final Thoughts
This post isn’t written out of anger. It’s written as a warning and awareness for others — especially middle-class families like mine who save for years to build a dream home.
Business Bench Construction Business Bench (Karur) may have moved on to other projects, but for us, the damage remains — emotionally, financially, and structurally.
I truly hope no one else faces the same. Homes are built on trust, and once that cracks, no paint or plaster can fix it.
If anyone needs guidance, I’m open to sharing everything I’ve learned through this difficult journey. My experience with Business Bench taught me hard lessons about construction, contracts, and supervision — and I’m willing to help others avoid the same mistakes.
My personal review: https://maps.app.goo.gl/BadBVViD8QGoPTdb7
X Detailed Review: https://x.com/codingwitharul/status/1968379213460951421
#Construction #ConsumerRights #Thoothukudi #QualityControl #HomeBuilding #BusinessBench #MiddleClassDream #RealEstateAwareness
Learn more about When a Dream Home Becomes a Lesson in Construction Accountability